Frequently asked questions

Common situations and quick fixes.

For: Everyone

I can't see an item in the menu

The menu only shows items you have permission for. Ask your company administrator to check your role in Roles. Some items also depend on settings: Team approvals only appears when two-step approval is on and you have direct reports. Entire feature groups (attendance, shifts, leave, payroll, contracts, documents, reports) may also not be enabled for your company — contact the BossKin provider.

I can't check in

See the error table in My attendance. The most common causes: location not allowed, standing outside the area, a new phone (ask HR to remove the old device), or being outside the shift's time window. If you forgot to check in, send an Attendance request.

My hours are wrongly counted as late / absent

Check your assigned shift and your department's tolerance. Send a time-correction request; once the manager approves, the attendance sheet updates. If the period is locked, ask HR to reopen it.

My payslip isn't showing

You only see a payslip after accounting has approved it. If it is approved but the figures are wrong, tell accounting before payday.

My leave days are wrong

Open Leaves → Current leave balance; HR can check your Deduction ledger to see which balance each request deducted from. Leave is restored when a request is cancelled or the manager rejects it.

I forgot my password / lost the phone with my authenticator app

Tell your company administrator: Reset password (the key on the Employees screen or Roles → User) or remove 2FA in Roles → User. If you still have 2FA backup codes, use one to sign in.

Switch to English

Click your avatar → Language → English.

Contact support

If you hit an error, take a screenshot (including the request ID shown in the error message, if any) and send it to your company administrator or BossKin support.